How can we help?

Click Open account, enter your name, email and phone number, then complete the short online application. Most clients are verified and ready to fund the same day.

A valid passport, national ID card or driving licence, plus a proof of address dated within the last six months, such as a utility bill or bank statement showing your name and address.

Yes. A free demo account gives you $10,000 in virtual funds on MetaTrader 5 with real market prices, for as long as you need.

Standard offers all-in spreads with no commission. Pro offers raw spreads from 0.0 pips plus a commission per lot and suits active traders. Swap-free has no overnight interest charges. You can open more than one account.

Log in to the client portal, choose Deposit, select a payment method and follow the instructions. Card and e-wallet deposits are usually credited within minutes; bank transfers can take one to three business days.

We aim to process withdrawal requests within one business day. The time for funds to reach you then depends on the payment method, from minutes for e-wallets to several business days for bank transfers.

We do not charge fees on most deposits and withdrawals. Your bank or payment provider may apply its own charges. Any applicable fees are shown before you confirm.

All accounts trade on MetaTrader 5, available for Windows, macOS, iOS and Android.

Open MetaTrader 5, choose File, then Login to Trade Account, and enter the login, password and server name sent to you by email when your account was created.

Check that you have selected the correct server and that your internet connection is working. Re-enter your password, then restart the platform. If the problem continues, contact support with a screenshot.

Yes. Expert Advisors, custom indicators and scripts are supported on all account types. Pro accounts are designed for scalping and high-frequency strategies.

Leverage depends on your jurisdiction, account type and the instrument traded. Higher leverage increases both potential gains and potential losses, so use it with care.

If your margin level falls to the margin-call level you will be notified. If it falls further to the stop-out level, positions are closed automatically, starting with the least profitable, to protect your account.

No. Retail clients benefit from negative balance protection: if a fast market move takes your balance below zero, we reset it to zero at no cost to you.

A swap is an overnight financing adjustment on positions held open past the daily rollover at 22:00 UTC. It may be a charge or a credit. Swap-free accounts do not pay or receive swaps.

No. Complate Capital Trade is not currently authorised or regulated by a government financial regulator. It is listed with the Asset Assurance and Insurance Fund (AAIF), a private certification organisation. AAIF is not a government regulator, so the investor protections of a regulated firm, such as a statutory compensation scheme or an ombudsman, do not apply.

Use a strong, unique password, enable two-step verification in the client portal and never share your login details. Our staff will never ask for your password.

Choose Forgot password on the client portal login page and follow the link sent to your registered email. For MetaTrader 5, you can reset the trading password from the client portal.

We only contact you from @complatetrade.com addresses and never guarantee profits or ask you to send money to a personal account. If in doubt, contact support through the channels on our website.