Client Agreement

Scope and parties

This Client Agreement (the “Agreement”) is entered into between Complate Capital Trade Ltd (“we”, “us”, the “Company”) and the person or entity that has completed our account application and been accepted as a client (“you”, the “Client”).

Complate Capital Trade is not authorised or regulated by a government financial regulator. It is listed with the Asset Assurance and Insurance Fund (AAIF), a private certification organisation. AAIF is not a government regulator, and its certification does not provide the investor protections of a regulated firm (such as a statutory compensation scheme or ombudsman).

This Agreement, together with our Risk Disclosure, Privacy Policy, Order Execution Policy, AML Policy, Complaints Procedure and any schedules published on our website (together, the “Client Documents”), governs all services we provide to you.

If there is any conflict between this Agreement and another Client Document, this Agreement prevails unless expressly stated otherwise.

Our services

We provide the reception, transmission and execution of orders in contracts for difference (“CFDs”) on currency pairs, precious metals, stock indices, shares, energy products and cryptocurrencies, via the MetaTrader 5 trading platform.

We act as [principal / agent] in relation to your transactions. Our services are provided on an execution-only basis. We do not provide investment advice, portfolio management or personal recommendations, and any market information we publish is general in nature.

You are solely responsible for your trading decisions. You should not trade unless you understand the nature of CFDs and the extent of your exposure to risk.

Opening your account

To open an account you must be at least 18 years old, have full legal capacity and not be resident in a restricted jurisdiction. We will assess whether our products are appropriate for you based on the information you provide about your knowledge and experience.

You must provide accurate, complete and up-to-date information, and notify us promptly of any change. We may request further documents at any time to meet our legal obligations, and we may decline an application without giving reasons.

Client categorisation

Unless we notify you otherwise, you will be treated as a retail client for the purposes of this Agreement. You may request a different categorisation, which may result in the loss of certain protections under this Agreement, such as negative balance protection.

Orders and execution

You may place market orders and pending orders (limit, stop and stop-limit orders) through the platform. An order is accepted only when it is confirmed by our trading server. We will execute your orders in accordance with our Order Execution Policy, taking all sufficient steps to obtain the best possible result for you.

• Prices are derived from quotes provided by our liquidity providers and may differ from prices on other venues.
• In fast or illiquid markets, orders may be filled at a different price from the one requested (slippage), which can be positive or negative.
• Stop-loss orders do not guarantee that a position will be closed at the specified price.
• We may reject or cancel an order if it was placed on a manifestly erroneous price, during a technical failure or in breach of this Agreement.

Margin, leverage and stop-out

Trading CFDs requires you to deposit margin. The margin required for each instrument, and the maximum leverage available to you, are published on our website and in the platform, and depend on your jurisdiction, client category and the instrument traded.

It is your responsibility to monitor your margin level at all times. If your margin level falls to [XX]%, you will receive a margin call. If it falls to [XX]% (the stop-out level), we may close some or all of your open positions, starting with the position with the largest loss, without further notice.

Retail clients benefit from negative balance protection: your maximum loss is limited to the funds in your trading account.

Costs, fees and charges

You agree to pay the spreads, commissions, swaps and other charges applicable to your account, as published on our website and shown in the platform before you trade. Swaps are applied to positions held open past the daily rollover at [22:00 UTC].

We may change our fees by giving you at least [30] days' notice, unless the change is in your favour or required by law.

Client money

All funds you deposit are treated as client money and held in segregated accounts with [Bank name(s)], separate from the Company's own funds. Client money is not used for the Company's operating purposes.

Withdrawals are paid to the account holder only, to the same payment method used for the deposit where possible. We may request verification before processing a withdrawal. [Interest is not paid on client money.]

Your obligations

• Keep your login credentials confidential and notify us immediately of any unauthorised access.
• Not use the platform for abusive trading strategies, including latency or price-feed arbitrage and manipulation of prices.
• Comply with all laws applicable to you, including tax obligations in your country of residence.
• Not use our services for money laundering, terrorist financing or any other unlawful purpose.

Limitation of liability

We are not liable for any loss arising from market movements, from your trading decisions, or from events beyond our reasonable control, including failures of communication systems, internet outages, exchange or liquidity-provider disruptions and force majeure events.

Nothing in this Agreement excludes or limits our liability for fraud, wilful default or gross negligence, or any liability that cannot be excluded under applicable law.

Amendment and termination

We may amend this Agreement by giving you at least [14] days' written notice. You may terminate this Agreement at any time by closing your positions and asking us to close your account. We may terminate this Agreement with [14] days' notice, or immediately in the event of a material breach or where required by law.

Governing law and complaints

This Agreement is governed by the laws of [Jurisdiction]. The courts of [Jurisdiction] have exclusive jurisdiction over any dispute, without prejudice to your right to use our internal complaints procedure.

See our Complaints Procedure for details.