Privacy Policy

Who we are

Complate Capital Trade Ltd is the controller of your personal data. We are committed to protecting your privacy in accordance with [applicable data-protection law, e.g. GDPR / local law].

You can contact our Data Protection Officer at [email protected] [or [email protected]].

Data we collect

• Identity data: name, date of birth, nationality, identification documents and photographs.
• Contact data: email address, telephone number and residential address.
• Financial data: employment, income, source of funds, payment details and transaction history.
• Trading data: knowledge and experience, account activity, orders and positions.
• Technical data: IP address, device and browser type, login times and cookies.
• Communications: emails, chat messages and recordings of telephone calls.

How we use your data

We use your personal data to:

• open, verify and manage your account and process your transactions;
• carry out know-your-customer, anti-money-laundering and sanctions checks;
• assess whether our products are appropriate for you;
• provide customer support and respond to your requests;
• meet our legal reporting and record-keeping obligations;
• prevent fraud and protect the security of our systems; and
• send you marketing communications, where you have agreed to receive them.

Legal basis for processing

We process your data where it is necessary to perform our contract with you, to comply with legal obligations, for our legitimate interests in running a secure and compliant business, or on the basis of your consent, which you may withdraw at any time.

Who we share it with

We never sell your personal data. We share it only where necessary with:

• payment service providers and banks that process your deposits and withdrawals;
• identity-verification and fraud-prevention providers;
• IT, hosting and platform providers, including MetaQuotes for the MetaTrader 5 platform;
• our professional advisers and auditors;
• public authorities, tax authorities, courts and law-enforcement agencies where required by law.

Where data is transferred outside [your country / the EEA], we ensure appropriate safeguards are in place, such as standard contractual clauses.

How long we keep it

We keep your personal data for as long as your account is open and for at least [five] years after our relationship ends, or longer where required by law or to resolve disputes.

How we protect it

We use technical and organisational measures to protect your data, including encryption in transit and at rest, access controls on a need-to-know basis, two-step verification and regular security testing.

Your rights

Depending on where you live, you may have the right to:

• access a copy of your personal data;
• correct inaccurate or incomplete data;
• request deletion, where we are not required to keep it;
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw consent and opt out of marketing at any time.

To exercise your rights, contact us at [email protected]. You also have the right to complain to [Data protection authority].

Cookies

We use essential cookies to operate our website and, with your consent, analytics and marketing cookies to understand how our website is used. You can change your cookie preferences at any time through your browser settings [or our cookie banner].

Changes to this policy

We may update this policy from time to time. The latest version is always available on this page, and we will notify you of material changes.