Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Certification & client protection.

Our certification, our regulatory status, the policies we apply to client accounts and our legal documents, in one place.

  • Certified by AAIF
  • Segregated client funds
  • Negative balance protection
Certified by AAIF

Complate Capital Trade is certified by the Asset Assurance and Insurance Fund (AAIF). You can view our listing on AAIF's website.

Certification
Asset Assurance and Insurance Fund (AAIF)
Certified entity
Complate Capital Trade
View our certification
Regulatory status

Our regulatory status.

Please read this before you open an account.

Complate Capital Trade is not authorised or regulated by a government financial regulator. It is listed with the Asset Assurance and Insurance Fund (AAIF), a private certification organisation. AAIF is not a government regulator, and its certification does not provide the investor protections of a regulated firm (such as a statutory compensation scheme or ombudsman).

We do not currently hold a licence from any government financial regulator. If that changes, we will update this page.

CFDs carry a high risk of losing money. Only trade with money you can afford to lose, and seek independent financial advice if you are unsure.

Company information

Company details.

The legal entity you contract with when you open an account.

ItemDetails
Legal entityComplate Capital Trade Ltd
Trading nameComplate Capital Trade
Websitecomplatetrade.com
CertificationListed with the Asset Assurance and Insurance Fund (AAIF), a private certification organisation
Compliance contact[email protected]
Company policies

The policies we apply to client accounts.

These are our own company policies, not guarantees given by a third party.

Segregated client funds

Our policy is to hold client money in designated accounts, separate from the company's own funds, and not to use it for our operating expenses or hedging.

Negative balance protection

Our policy is that retail clients do not lose more than the funds in their trading account. If a fast market takes your balance below zero, we reset it to zero.

Complaints handling

Our policy is to investigate every complaint fairly and reply in writing, as set out in our Complaints Procedure.

Data security & encryption

We use TLS encryption on our website, client portal and platform connections, two-step verification and internal access controls.

KYC & AML checks

Our policy is to verify the identity of every client and monitor transactions to help prevent fraud, money laundering and terrorist financing.

Withdrawals to source

Our policy is to return withdrawals to the payment method used to deposit, in the account holder's name, to reduce the risk of third-party fraud.

Pricing & execution

Liquidity and order execution.

How your order travels from MetaTrader 5 to the market.

Read the client agreement

Our prices are aggregated from a panel of [number] liquidity providers, including tier-1 banks and non-bank market makers. Orders are executed on a [STP / market execution] basis: we do not requote, and the price you receive is the best available price at the moment your order reaches our server.

In fast or illiquid markets, the executed price may differ from the price you requested (slippage). Slippage can be positive or negative and is applied symmetrically. Full details are set out in our Order Execution Policy.

Your order in MetaTrader 5Desktop or mobile
Complate Capital Trade execution serversRisk checks and routing in milliseconds
Price aggregationBest bid and offer from the liquidity panel
Tier-1 liquidity providersBanks and non-bank market makers
Legal documents

Read before you trade.

These documents form the basis of your relationship with Complate Capital Trade. Please read them carefully.

Client agreement

The terms that govern your account, orders, margin, fees and our obligations to you.

Read document

Risk disclosure

The main risks of trading leveraged products, including CFDs on forex, indices and crypto.

Read document

Privacy policy

What personal data we collect, why we need it, who we share it with and your rights.

Read document

AML policy

How we verify clients and prevent money laundering and terrorist financing.

Read document

Complaints procedure

How to raise a complaint, how we investigate it and how to escalate if you are not satisfied.

Read document

Need another document?

Our order execution and conflicts of interest policies are available on request.

Contact compliance

Know who you are trading with.

Read our status and legal documents first. If you decide to go ahead, opening an account takes a few minutes.

Open account Talk to our team